Tech Talks with Grace - E3: Workflow Mapping (Find Bottlenecks Before You Automate)

Before you automate anything, you need a clear picture of what’s actually happening in your business.

In Episode 3, Grace shares a simple approach to workflow mapping: outline the steps, identify decision points, and highlight where information moves (or gets lost). This is how you find bottlenecks and reduce rework—fast.

In this episode:
• The 3 parts of a workflow map: steps, decisions, data movement
• How to spot manual handoffs and double entry
• How to standardize one decision point so outcomes stop varying

Do this today:
1) Map one weekly workflow start → finish (20 minutes)
2) Mark every manual data transfer (⭐) and list your top 2 rework handoffs
3) Write one “If ___, then ___” rule for a decision point and add it to your SOP

Next: Episode 4 — Connecting workflow mapping to data integrity.

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